• Vegan Food at your doorsteps

 

Please read this carefully. By using or submitting an order on Food Mill web site you are agreeing to the terms that appear below.

Orders

All orders are once off, No orders are automatically repeated or on roll over.

All orders are paid on completion of the order.

We may request personal identifiable information for completion on the order such as name, email, contact number and delivery address.

To complete the order financial information such as credit card number, expiration date and CVV is needed. We do not store this information on our servers. This information is processed by payment gateway thought their encrypted software.

This information is used to complete your orders. If we have any trouble processing an order, we will use this information to contact us.

Delivery

Delivery areas are divided in 2 zones.

Zone 1 – North Brisbane till Noosa

Zone 2 – South Brisbane till Tweed Heads

Zone 1 is serviced on Wednesday

Zone 2 is serviced on Friday

Please make sure you recheck your delivery address before submitting your orders.

Delivery address may not be altered once an order has been placed.

Dry items are packed in cardboard boxes and food items are delivered in Ice box with ice pack to keep the products cold for 4-­5 hours. Once order has been dropped the driver sends a text to the mobile number provided.

We love to recycle the boxes and ice packs. It is highly appreciated if the box is left in the location where the latest delivery is to be placed.

It is impractical to adhere to a specific delivery times.

Food Mill accepts no liability for the deterioration or loss of any goods once they have been delivered according to delivery instructions and our terms and conditions. Food Mill will not be held liable to any financial or physical damage of any kind.

Payment

Only Visa or Mastercard are accepted.

All payments are in Australian Dollars.

There is no transaction fees charged to customers for use of Master or Visa cards.

Orders will only be processed once payment has been processed and cleared by your financial establishment.

In case of insufficient funds your order will not be processed. You will need to resubmit your order once you have sufficient funds.

An email confirmation is send once an order has been successfully submitted.

Credit card security

Payment gateway uses Secure Sockets Layer SSL 128 bit encryption technology to provide the best available security. Your Credit card and personal details are sent over the internet in encrypted form. Food Mill does not save any payment details on its system.

Returns & Refunds

We hope that you will be pleased with your order from us.

Although we make every effort to bring you the highest quality vegan products, if you have any quality problems please contact us as soon as possible.

All products must be in original condition. We regret we cannot offer refunds on opened goods. Please check ingredients list before opening if you are prone to allergies.

Refund does not apply to goods which have been opened, used, altered or damaged after delivery. If you have been delivered wrong products please contact us asap. Failure to contact Food Mill will result in the goods be deemed delivered and accepted by you.

Refunds will happen if error is on part of Food Mill or if you have been incorrectly charged.

If delivery has been refused at your end, you need to contact Food Mill asap and make arrangements to collect the order.

Failure to collect order within 24 hours after refused delivery will result in order being disposed off as per our health and safety policies.

All orders eligible for return must be in their original condition.

Food Mill will not be held liable to any financial or physical damages of any kind.

Allergies

You are responsible to make sure you refer to nutritional panel and ingredients of each product before purchase. Food Mill does not accept any liability to any allergic reaction to customer as a result of consuming it.

Communication

Your personal information collected by Food Mill may be used to contact you. This information may also be used for promotional emails, news letters and or special offers. If you intend not to receive such correspondence please email us at unsubscribe@foodmill.com.au to be removed from any mailing list.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Personal information means information about an individual who is identifiable. Food Mill website may contain links to third party websites. Food Mill cannot be held responsible for any third party websites. We strongly suggest you review the privacy policy of each website you visit.

Personal information

Food Mill collects information when you register, Contact or Complete a transaction on Food Mill website.

All personal information collected by Food Mill from you via website, phone or email are collected and stored securely. All information collected from you is by lawful and fair means and not in an intrusive way.

We may further collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website, including our customer service, or in the course of a transaction.

The personal information that we collect on individuals may include but not limited to your name, contact details including but not limited to email, phone, mobile, home address and billing address. Any other information you provide or we collect in the course of a transaction. Food Mill does not save any payment details on its system.

Cookies

Cookies are used to enhance and improve your experience on Food Mill website. We and/or Google may use this information to optimize and place advertisements on our and third party websites. Please refer to Google terms of use and privacy policy.

By using Food Mill website, you agree to terms and conditions and grant us permission to place and store cookies on you browser. Cookies can be used to collect information regarding your operating system, browser tyre, IP address, web pages visited including time spend on each web page.

You can manage your cookies by accessing your browser settings. Users are not identified by their browsing activity, except when required by law.

Using personal Information

Your personal information is generally used for the primary purpose for which it was collected. Providing you with the goods or services that you have requested.

Your personal information may be disclosed if you have given us consent for use or if it is required by law.

Personal information is only used for marketing if you have given express or implied consent. You may opt out of receiving any marketing communication at any time. When registering with Food Mill you consent to receive marketing material from Food Mill.

Your information may be shared with third parties that provide services to us like Technology support, payment gateway, logistics, marketing etc.

Security of Your Personal Information

All reasonable steps are taken to protect the personal information against unauthorized use, unauthorized loss or loss. When personal information is no longer required it is destroyed in a secure manner.

Consent

By using Food Mill website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.

 

 

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